1️⃣ Order Cancellation (Before Dispatch)

• Orders can be cancelled up to 12 hours before the scheduled delivery time.

• To cancel, customers must contact us via call / WhatsApp on our official number.

• Full refund will be issued for prepaid orders cancelled within this window.

2️⃣ Late Cancellation (After Dispatch)

• Once the order is dispatched, cancellation is not allowed due to the perishable nature of fruits.

• No refund will be provided for orders cancelled after dispatch.

3️⃣ Same-Day & Express Orders

• Same-day delivery orders cannot be cancelled once confirmed.

• No refund for same-day or express deliveries.

4️⃣ Subscription Orders (Weekly / Monthly)

• Subscription plans can be cancelled with 24 hours’ notice before the next scheduled delivery.

• Already dispatched or prepared orders will be charged fully.

• Any balance amount will be adjusted in future deliveries or refunded within 5–7 working days.

5️⃣ Bulk / Corporate Orders

• Bulk orders once confirmed cannot be cancelled.

• If cancelled 24 hours before delivery, up to 50% of the order value may be charged as procurement and handling cost.

6️⃣ Non-Delivery or Customer Unavailability

• If delivery fails due to incorrect address, phone unreachable, or customer unavailability, the order will be treated as completed.

• No refund will be issued in such cases.

7️⃣ Quality Issues / Damaged Items

• If you receive damaged or spoiled fruits, inform us within 2 hours of delivery with clear photos.

• Eligible items will be replaced or refunded at our discretion.

8️⃣ Refund Timeline

• Approved refunds will be processed within 5–7 working days to the original payment method.